FREE U.S. SHIPPING WITH $200 PURCHASE

• All orders are shipped from our warehouse in McHenry, USA, Monday – Friday, excluding holidays.
• We are unable to ship to PO Box and military addresses. 
• BEYOND BY VERA is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

 ORDER PROCESSING/DELIVERY TIMES 

• Once your credit card/payment method is authorized, you will receive a confirmation email.
• Orders are processed within 2 - 5 business days. Once processed you will receive your order within 2 - 5 business days via UPS Ground Shipping. Once your order is shipped, an email confirmation will be sent including tracking number.
• The courier will deliver between Monday-Friday only, and attempt delivery 3 times before goods are returned to us. In case delivery is attempted unsuccessfully, it would be the buyer's responsibility to coordinate a new attempt with UPS. BEYOND BY VERA does not assume responsibility for any delays or additional costs related to this. 

LOST/STOLEN ITEMS

In the event that your tracking information confirms delivery yet you haven't received your package, please contact us via email. Please be aware that we cannot assume responsibility for packages that, despite being marked as successfully delivered, go missing.

PRODUCT AVAILABILITY

Please be advised that due to daily inventory fluctuations, certain items might be unavailable at the time of purchase. In the event of a purchase that involves a sold-out item, you will receive a notification via email and be given the option of a full refund or a replacement, as per your preference.

INCORRECT/DAMAGED PRODUCTS

In the unlikely circumstance that your order is processed inaccurately or the items arrive damaged, we kindly request you to email us as soon as possible. Please also include photographic evidence of the incorrect/damaged merchandise for our reference. Please note we do not assume responsibility for damaged items purchased through third party retailers.

MODIFICATIONS TO ORDERS

Once an order is placed, modifications or cancellations are unfortunately not possible. However, our standard returns procedure remains available. In case of delivery address details being incorrect, please let us know as soon as possible. If the order has already been dispatched, delays or additional costs due to rerouting would be the buyer’s responsibility.

CANCELLATION RIGHTS

BEYOND BY VERA reserves the right to cancel any order after purchase.

 STANDARD INTERNATIONAL SHIPPING RATES

• Canada - $30.00
• Mexico - $30.00
• Hong Kong - $30.00
• Singapore - $30.00
• Australia - $30.00
• UAE - $30.00

 You will be issued a tracking number via email.

TAXATION & CUSTOMS DUTIES

Orders sent to Canada, Mexico, Hong Kong, Singapore, Australia and the UAE could be subject to import taxes and duties upon arrival in the destination country. The responsibility to cover these costs falls on the buyer/receiver. Unfortunately, estimating the exact amount of these fees beforehand is not possible. Please be aware that payment will often be required before release of the item(s) from customs.

Thank you for choosing to shop with us!

For any inquiries, please do not hesitate to contact us.